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Return & Refund Policy

Returns and Exchanges

All Sama customers have the right to exchange or return within 30 days of receiving the products.

You can return any goods you have purchased from sama   for a refund or exchange as long as they are still in their original condition with all original packaging (And not used, even if partially) within 30 days of when you received them.

According to the laws in force in the United Arab Emirates.

  • Refunds:

In order to initiate a return  please contact us on: info@samalenses.com or our customer service no :00971-4-2674016

Please note shipping fees and Cash on delivery fees are non refundable and will not be included in the refunded amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

In case you select cash one delivery option when you make your order

The amount is saved as a balance through your account on the Sama website .

In case you select pay by card :the amount is returned to your card, knowing that this process may sometimes take from 10-20 days for the money to be returned to your account.

Discounts and Awards items :

The amounts of the products sold at a reduced price or that are subject to a discount cannot be refunded, but they can be exchanged for another product within 30 days from the date of receipt.

In all cases, goods sent as awards  cannot be returned, but they can be exchanged.

 

 

  • Exchanges:

In order to be able to exchange the sold goods, please contact us at:   info@samalenses.com or our customer service no :00971-4-2674016

Please note shipping fees and Cash on delivery fees are non refundable and will not be included in the refunded amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange

Once the returned items are approved for exchange we will dispatch the items that you have selected as an exchange

If we are unable to accept your return or exchange we will send you your items back and explain the reason for refusal.

Discounts and Awards items :

Goods sold at a reduced price or subject to discount or awards can be exchanged for another product within 30 days from the date of receipt.

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